To Make Mass Communication Feel Like a Personalized Touch
Situation
Small team supporting thousands of clients
Needed a way to be proactive
Did not want to lose the personal touch
Use Case
Newsletter from Customer Success team
Impact
Increased newsletter CSAT
Increased Webinar Registrations
Increased Newsletter Open Rate
01/03
“Tiled has become our storefront. It’s how we control the conversation with the customer and offer a consistent brand experience. It’s making the process easier for our team and better for our customers.”
Josh Crittenden
vp of sales experience, vivint
02/03
“One of the most compelling things about Tiled was the visual representation of the playbooks we created… we wanted to figure out a better way to get information in front of the sales manager to allow them to choose their own adventure.”
Ellen Rataj
director of training & development, hubspot
03/03
“The thing about a microapp compared to a brochure — a brochure doesn’t live, it doesn’t interact with you … Tiled is a much more effective way of communicating. It’s alive.”