Customer Success Manager

San Diego, CA

Who are we?

At Tiled, we believe experiences bring people and ideas together. Our mission is to unleash creative storytelling. Tiled is a microapp platform that empowers creative teams to build, share, and measure interactive content that inspires action. Bring any brand story to life and deliver real business impact - no code, just creativity.

What is a microapp?

The opportunity:

Tiled is looking for a self-motivated and highly collaborative Customer Success Manager with a customer-first mindset to join our team of passionate people who are revolutionizing the world of interactive experiences.

As a Customer Success Manager, you will be the primary contact for a set of our customers with Tiled. You will become an expert in our product, capable of diverse and proactive solutions while becoming a trusted advisor to guide customers towards content solutions. Organizationally, you will be part of the Customer Success organization and will work closely with the Sales, Product, and Marketing teams.

What you’ll do:

Specifically, we are looking for someone with a customer-first mindset who will:

  • Support our customers with onboarding and retention strategies that continually increase customer satisfaction
  • Identify expansion opportunities and collaborate with Sales so they can follow-through with the customer
  • Act as “the voice of the customer” to provide input to other Tiled teams as they make key decisions.
  • Use customer health metrics, product analytics and monthly meetings to advise customers
  • Provide best practices, support information and refresher training to ensure customers use the platform to its fullest
  • Collaborate closely with team members to strategically drive renewals
  • Serve as the primary contact for onboarding new customers, coordinating training and support
  • Collaborate with the engineering and product teams to inform product roadmap decisions
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping to grow our customer base
  • Collaborate with marketing on customer experience initiatives

What you’ll bring:

  • 2+ years customer success or account management experience in a SaaS or software company.
  • Proven track record of working in a customer facing role
  • Passion for collaborating cross-functionally to provide the best experience for our customers
  • Experience working with, and managing, stakeholders and customers
  • A high level of accuracy and attention to detail
  • Excellent communication and interpersonal skills
  • Flexible approach, able to operate effectively with uncertainty and change
  • Ability to manage customer expectations while working with support and engineering on product issues
  • Driven, self-motivated, enthusiastic and with a “can do” attitude
  • Abundant patience and customer empathy along with  the ability to communicate accordingly.

Why Tiled?

If you’re looking to make a high-level impact at a small and rapidly growing company, Tiled is the place for you! Tiled’s culture is one of being customer-obsessed, radically transparent, and boldly accountable.

We offer competitive pay and excellent benefits including; health, dental, vision, and 401k. Other perks include; unlimited PTO,  and wonderful work/life balance.

Tiled is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

Come work with us!

Life at Tiled

A definition of balance from our CEO

While we take pride in our work ethic and driving towards the summit of our craft, we also take pride in knowing that we’re aligning our time and priorities with the ultimate summit, to be surrounded on all sides by those who we love and are loved by.  

We believe that our relationships are the primary motivator and that at the summit of life, the relationships that we’ve fostered will be our greatest legacy. These relationships — our immediate and extended families, our friends, our communities, our churches, our colleagues — these are the people (and furry friends) we intersect with daily. Call it family. Call it tribe. Whatever it is, we support the people that support us, and we believe achieving balance between work and family allows us to be our best selves and reach life’s summits.

Time is the most valuable thing we have. We seek to spend our time with gratitude in ways that feel meaningful as we build towards our goals at work and at home. Spending time to serve and contribute to the world around us is as vital to our pursuits as our personal and strategic goals.