Customer Marketing Manager

Salt Lake City, UT

Who we are:

At Tiled, we believe experiences bring people and ideas together. Our mission is to unleash creative storytelling. Tiled is an interactive content platform built for the new age of communication. Our no-code story builder lets teams create, share, and edit their content anywhere, anytime with actionable analytics to scale their impact.

What is a microapp?

The opportunity

Tiled is looking for a passionate and talented Customer Marketing Manager to assist in creating an amazing customer experience for our customers. This will include event strategy and implementation (user conference, trade shows, lunch and learns, webinars, etc.), creating compelling customer-centric content, running our customer advocacy program, building a customer community, and influencing our customer expansion marketing efforts. This position will report to the Director of Customer and Channel Marketing, and will work closely with sales, customer success and experience teams.

Together with the Director of Customer and Channel Marketing, you will build a world-class customer marketing discipline designed to increase engagement and expansion with our customers.

What you'll do:  

  • Building strong relationships with our customers through engaging marketing programs and campaigns
  • Executing on our in-person and virtual event strategy for direct and prospective customers
  • Owning and scaling our newly launched customer advocacy program
  • Helping to create data-driven and inspiring customer stories, testimonials, and case studies that show others the vision of what is possible when partnering with Tiled
  • Building relationships with top customers to create more speaking opportunities and unique ways to share their experience with others across all formats
  • Executing targeted customer expansion campaigns
  • Creating an environment and culture where customers want to share their successes with the world
  • Conceptualizing and bringing to life a Tiled customer community
  • Thinking about the future and bringing ideas to the table for how to continue to grow and enhance the current customer experience

What you'll bring:

  • 4+ years of proven results in B2B customer marketing or product marketing
  • Great marketing experience with high growth SaaS companies that target Enterprise accounts
  • Demonstrated ability to build strong engagement with clients
  • Excellent writing skills
  • Comfort with a fast-paced, start-up culture
  • Ability to learn quickly, think creatively and stay focused and organized while managing multiple priorities
  • Experience working with creative teams, building and collaborating on great work
  • Passion and eagerness to drive thoughtful strategy, focused on long-term returns
  • Experience with Hubspot and ClientSucess is desirable

Why Tiled?

If you’re looking to make an impact, Tiled is the place for you! Tiled’s culture is one of being customer-obsessed, radically transparent, and boldly accountable.

We offer competitive pay and excellent benefits including; health, dental, vision, and 401k. Other perks include; unlimited PTO,  and wonderful work/life balance.

Tiled is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

Come work with us!

Life at Tiled

A definition of balance from our CEO

While we take pride in our work ethic and driving towards the summit of our craft, we also take pride in knowing that we’re aligning our time and priorities with the ultimate summit, to be surrounded on all sides by those who we love and are loved by.  

We believe that our relationships are the primary motivator and that at the summit of life, the relationships that we’ve fostered will be our greatest legacy. These relationships — our immediate and extended families, our friends, our communities, our churches, our colleagues — these are the people (and furry friends) we intersect with daily. Call it family. Call it tribe. Whatever it is, we support the people that support us, and we believe achieving balance between work and family allows us to be our best selves and reach life’s summits.

Time is the most valuable thing we have. We seek to spend our time with gratitude in ways that feel meaningful as we build towards our goals at work and at home. Spending time to serve and contribute to the world around us is as vital to our pursuits as our personal and strategic goals.